Our top plan gives you unlimited technical support for your entire network infrastructure including desktops, printers and peripherals. This full network support and maintenance plan comes with a service level agreement (SLA) and support structure designed to improve your overall network experience. Your service level agreement specifies guaranteed response and remediation times for your network incidents.
SOHO Solutions Full Network Maintenance and IT Support is a comprehensive, flexible and fixed-fee support plan that addresses all your critical infrastructure support needs. It includes:
Our Full Network Maintenance Plan addresses all critical business needs, including network support, security, data management, applications, strategic planning and more. It can be tailored to meet your specific corporate IT needs.
SOHO Solutions is a certified Microsoft Partner in networking infrastructure solutions.
IT Maintenance Plan reports provide insight into critical business questions such as:
IT maintenance reports also summarize system activities including incidents and security activity and include details about specific incidents. You can use our reports to recognize short-term threats to business activity and your system.
Use IT maintenance plan reports to help you:
Our Service Level Agreements (SLAs) make it crystal-clear what your expectations are of us, and what we must do to meet those expectations. They spell out:
The level of service to be delivered is defined with an explanation of how this is done and under what terms and conditions. Our SLAs also define the business value our clients expect in terms of what is important to them (e.g. availability, performance) regarding their key business systems. We create key metrics based on their concerns and measure how well we are addressing their needs. We report our performance against the defined performance in the SLA to ensure that we are delivering service as promised.